Bookings and deposits
In order to secure your place on an activity you will have to send us an e-mail / booking form and pay for the course. You can pay by cheque, payable to Lupine Adventure Co-operative and sent to the address shown on our contacts page, or by bank transfer. Bank details are available on request.
Cancellations, postponements and refunds
What follows is our official line and a worst case scenario.
- If you cancel within 42 days of the start date of the activity you can expect no refund (but we will see what we can do).
- If you cancel 42 days or more before the start date of the activity then we reserve the right to withhold up to £100 of the amount paid to cover costs that we have incurred. However, we will usually be able to refund between 80% and 100% of the fee. If we have booked accommodation for you as part of the course then there may be a further loss depending on the cancellation policy of the accommodation booked.
In practice we're not in the business of ripping anyone off. We understand that sometimes cancellations are unavoidable and we will always refund monies paid as fully as possible without leaving us too out of pocket.
For the purposes of this document the re-scheduling of an activity will incur the same costs as a cancellation. In practice will try and absorb more of the costs ourselves.
Schools booking large numbers of young people, paying on a per participant basis, on DofE expeditions usually have a few participants drop out in the run up to the expedition. Please scroll to the bottom of the page to view our refund policy under these circumstances.
Cancellations by Lupine Adventure
Lupine Adventure Co-operative reserve the right to cancel activities at our discretion. If we are forced to do so we will work with you to attempt to find you a suitable replacement or if not we will refund all of your money. However, Lupine Adventure cannot be held responsible for any other loss that you may have incurred due to cancellation of your course or holiday. You are advised to take out activity insurance if you wish to be covered for this potential loss.
We often have minimum numbers to satisfy on courses. Please do not book transport or accommodation until you have confirmed that we have filled the required number of spaces and that the course is definitely going ahead.
Safety on your Course or Holiday
Lupine Adventure Co-operative only hire qualified personnel whose ability we know first hand though working together 'on the hill'. All members hold current first aid certificates and will carry emergency equipment sufficient for the days activities. However, hill walking and rock climbing are not without a certain degree risk at their heart. Lupine Adventure Co-operative cannot be held responsible for circumstances outside of our control and participation is at the risk of the client.
Participants are often required to bring personal walking equipment, some of this is essential safety equipment. If the Mountain Leader taking you walking that day is unhappy at the suitability of your personal equipment for that walk they reserve the right to refuse to take you onto the hill. There will be no monies refunded under those circumstances. Please feel free to discuss equipment concerns with us prior to your holiday or course, we will happily advise on purchases or bring spares that we hold if required.
You must inform us of any known medical conditions that may affect you during your activity.
Please go to our downloads section to obtain copies of our consent forms.
People under 18 are welcome on all of our activities. As the law stands, to work with young people requires an AALS licence for that activity if their legal parent or guardian is not present. We currently hold an AALS licence for rock climbing, hill walking & mountaineering (summer conditions), abseiling and orienteering so for each of those activities we can take unaccompanied young people. Our AALS licence does not extend to winter walking. We can take under 18's winter walking but we require their parent or guardian to be present at all times during the activity.
Many schools send us lots of groups and have to book early. There follows the refund policy for schools who book a number of participants on and then one or two have to cancel. In the event of receiving cancellations we may need to change groups around to reduce the total number of groups out.
Schools who cancel completely may incur some extra costs if campsites have been booked prior to 6 weeks before the expedition.
|Cancellation Date||Amount Refunded|
|43 days or more prior to the event||Full Refund|
|29-42 days prior to the event||60% Refund|
|15-28 days prior to the event||40% Refund|
|Less than 15 days prior to the event||Zero refund|